Canadian Timber Collection

Shipping Policy

Standar Shipping is 55$ for item below 500$ all around Canada and US, excluded place: remote location ex: Hawaï, Alaska or on an island where the delevery truck doesn't have an easy acces. Extra Fee Possible, Contact Us if you have any Question about your Location at info@nanookhome.com or call 1-450-675-8299)

If your items is on stock, we wil ship it within 2-14 days,

If we have to build it, refere yourself to the estimated built time on the product's page and add 2-14 days to it.

Shipping Cancellation Fee

If you cancel your order after the shipment has begun  20% of the order will serve as Cancellation Fee, Thank You for you understanding.

 

Responsibilities of every parties

Dundalk LeisureCraft Responsibilities 

1) Building and packing your sauna in a crate

2) Arranging for shipping to your home

Trucking Company Responsibilities

1) Making an appointment to deliver your sauna

2) Delivering your sauna to the end of your driveway or curbside

                     a. The trucking company is NOT responsible for unloading the sauna

                     b. The trucking company is NOT going to back their truck into your driveway

                     c. Most times the trucking company will deliver with an 18 wheel truck

                          i. Will this size truck fit on your road or neighborhood?

3) If the sauna crate is less than 92” (7 feet), the trucking company may have a lift gate on the back of the truck which can be used to assist getting the sauna off the truck.

4) If the sauna crate is more than 92”, there will not be a lift gate to unload the sauna crate and the customer needs to decide how they are going to get the crate off the truck.

Customer Responsibilities

1) Returning phone calls to the trucking company in a timely manner, to arrange delivery

2) Determining how the sauna is going to be unloaded from the truck.

                    a. Crates will vary from 6 feet long to 14 feet long

                    b. The crate’s weight will vary from 800 pounds to 1600 pounds, depending on the size of the sauna

3) Customer is responsible for unloading the sauna crate from the truck

                    . a Suggested methods for unloading the truck

                           i. Use a forklift or other mechanical piece of equipment

                                1. When using a fork lift to pick up the crates, they must be picked up from the end of the crate and fork lift extensions are required. .

                            ii. Renting a tilt tow truck to pick up the sauna from the local terminal and have it delivered to your home .

                            iii. Have a crew of helpers able to either take the sauna off the truck or unload the crate while on the truck until the crate can be lifted off the truck

4) If the crate arrives damaged, you can accept the shipment, however, please take pictures of the damage, and note the damage on the shipper’s Bill of Lading (BOL). Immediately, contact Nanook Home at info@nanookhome.com, so we can contact the shipper. a. Mark the Bill of Lading (BOL) with “(Crate arrived open/damaged- Possible Hidden Damage.”

 

Storage Charges .

After a sauna has shipped and arrived at the local delivery terminal, if the customer does not respond quickly to calls to arrange a delivery appointment, needs to determine how to unload the crate, needs to provide an alternate phone number or any other reason which creates a delay to the delivery of the sauna and the trucking company starts to charge storage fees, these storage fees will be sent to you shortly after, 

We do not like to charge extra fee, Please BE THERE AND READY for your appointement, Thank You